PRIVACY POLICY

Effective Date: 07/02/26
Company Name: Tool Service Company, Inc.
Website: https://www.toolserviceco.com

1. Overview

Tool Service Company, Inc. (“we,” “us,” or “our”) website is owned by Tool Service Company, Inc., which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we process the information collected by Tool Service Company, Inc., and explains why we collect certain personal data from you. You must read this Privacy Policy before using our website.

We take care of your personal data and are committed to ensuring its confidentiality and security.

2. Information We Collect

2.1 Device Information (Automatically Collected)

When you visit our website, we automatically collect certain information about your device, including:

• Web browser type and version

• IP address

• Time zone

• Installed cookies on your device

Additionally, as you browse the website, we collect information about:

• Pages or products you view

• Websites or search terms that referred you to our site

• How you interact with the website

We refer to this as “Device Information.”

This information is used primarily for analytics, security, and improving website performance.

2.2 Personal Information You Provide

We may collect personal data you voluntarily provide, including but not limited to:

• Name

• Surname

• Email address

• Phone number

• Address

• Payment information (processed securely via third-party providers)

• Organization or company name

• Other details provided through forms or service requests

This information is collected when you:

• Place an order

• Request repair services

• Fill out a contact form

• Subscribe to communications

• Interact with website features

3. Why We Process Your Data

Our top priority is customer data security, and we process only the minimum data necessary to operate our website and services.

We use collected information to:

• Provide and fulfill orders and services

• Process payments and transactions

• Communicate with customers

• Provide customer support

• Prevent fraud and abuse

• Improve website performance and services

• Generate anonymous statistical usage data

Automatically collected data is used only to identify potential abuse and generate statistical insights. This information is not used to personally identify users.

You may browse our website without revealing personal information. However, some features (such as ordering products, contacting us, or subscribing to communications) may require personal data.

If you choose not to provide personal data, you may not be able to use certain features.

For questions about required information, you may contact us at:
customerservice@toolserviceco.com

4. Cookies

We use cookies to improve user experience and website functionality.

Cookies are small text files stored on your device. They help:

• Remember preferences

• Improve website performance

• Analyze traffic and usage

• Support marketing and embedded services

You may disable cookies through your browser settings, but some website features may not function properly.

Some third-party services embedded on our website (such as videos or payment processors) may also use cookies.

5. How We Share Information

We do not sell your personal data.

We may share information with:

5.1 Service Providers

• Payment processors

• Shipping carriers

• Website hosting providers

• Analytics providers

• Email or communication services

5.2 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations

• Respond to subpoenas or legal requests

• Protect our rights, property, or safety

• Investigate fraud or abuse

• Respond to government requests

5.3 Business Transfers

If Tool Service Company, Inc. is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

6. Links to Other Websites

Our website may contain links to third-party websites that are not owned or controlled by us.

We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

7. Information Security

We take reasonable administrative, technical, and physical security measures to protect your personal data.

Your information is stored in controlled, secure environments designed to prevent unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill services and orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Maintain business operations

9. Your Rights

9.1 General Rights

Depending on your location, you may have rights to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Be informed about data usage

9.2 European (GDPR) Rights

If you are a European resident, you have the following rights:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights related to automated decision-making and profiling

If you would like to exercise these rights, please contact us using the information below.

We process your data to fulfill contracts (such as orders placed through the website) or to pursue legitimate business interests.

Your information may be transferred outside Europe, including to the United States and Canada.

10. Legal Disclosure

We may disclose any information we collect, use, or receive if required or permitted by law, including:

• Subpoenas or legal processes

• Government requests

• Fraud investigations

• Protection of our rights, property, or safety

• Protection of users or the public

11. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website after changes indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or your personal data, you may contact us at:

Tool Service Company, Inc.
https://www.toolserviceco.com
customerservice@toolserviceco.com